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Subject to the terms, conditions, and limitations specified below, a CGC-certified comic book, magazine, lobby card, concert poster, print, sketch, photograph, card, video game, or home video (each, a “Collectible”) encapsulated in a CGC holder is guaranteed as follows:
Type of Collectible | What is Guaranteed |
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Comic books, magazines, lobby cards, and concert posters (excluding collectibles encapsulated in the red CGC Memorabilia Label) |
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Prints, sketches, and photographs |
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Cards (INCLUDING Sports Cards encapsulated by Certified Sports Guaranty (“CSG”)) |
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Video Games |
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Home Video |
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If a Collectible has a signature/autograph, then it is further guaranteed as follows:
Type of Signature/Autograph | What is Guaranteed |
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CGC Signature Series (CGC Yellow Label) (witnessed autographs) |
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CGC Qualified Grade (CGC Green Label) (unwitnessed, not authenticated autographs) |
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CGC Signature Series Qualified Grade (CGC Yellow/Green Label) (Collectibles with both witnessed and unwitnessed, not authenticated autographs) |
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JSA Authentic Autograph (CGC and JSA Co-branded Label) (unwitnessed, authenticated autographs) |
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Resident Of: | Guarantor: | Contact |
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China Mainland (excluding Hong Kong, Macao, and Taiwan, China) | NGC Shanghai Business Information Consulting Co., Ltd. (“NGC Shanghai”) | Unit 1101-41, Shanghai Central Plaza 381 Huaihai Middle Rd. Shanghai, China 200020 (+86) 400 635 8226 Service@CGCcards.cn CGCcards.cn/guarantee |
Hong Kong, China | Certified Collectibles Group - International Hong Kong, Ltd. (“CCG Hong Kong”) | Suite 1208-10, 12/F, Tower 1 The Gateway, Harbour City 25 Canton Rd., Tsim Sha Tsui Kowloon, Hong Kong, China (+852) 2115 3639 Service@CGCcards.hk CGCcards.hk/guarantee |
United Kingdom | Certified Collectibles Group – International UK Limited (“CCG UK”) | Certified Collectibles Group – International UK Limited (“CCG UK”) CCG UK 69 Southampton Row, 2nd Fl. Bloomsbury WC1B 4ET London, United Kingdom (+44) (0) 20 3968 3848 Service@CGCcomics.uk CGCcomics.uk/guarantee |
Germany | See * Below | Certified Collectibles Group - International GmbH Seidlstrasse 28 80335 Munich, Germany +49 (0) 89 550 66 780 Service@CGCcards.de CGCcards.de/guarantee |
EVERYWHERE ELSE | Certified Guaranty Company, LLC (“CGC”) | For Cards Only: CGC Cards For Video Games Only: CGC Video Games For Home Video Only: CGC Home Video For All Other Collectibles: CGC |
All claims under the CGC Guarantee must be made to the appropriate Guarantor in the appropriate jurisdiction.
An owner of a CGC-certified Collectible (“Owner”) who believes that
shall submit it for evaluation under CGC’s free “Appearance Review” service. It is not necessary to be a CGC member to submit a Collectible for Appearance Review.
To submit a Collectible for Appearance Review, Owner shall furnish Guarantor with all supporting documents, including receipts, that Owner’s claim relies on. If Guarantor determines, in its sole reasonable opinion, that Owner is entitled to a remedy under this Guarantee, Guarantor will offer a remedy as set forth below.
Guarantor is committed in all cases to proposing a fair and reasonable remedy. If Owner does not accept such remedy, the Collectible will be removed from the CGC holder and returned to Owner along with a payment of the grading fees originally paid to grade the Collectible and any reasonable shipping expenses incurred in returning the Collectible for correction. Under no circumstances will (i) a Collectible that has been determined to be not genuine be returned in a CGC holder that describes or implies that it is genuine or (ii) a Collectible that has been determined to be overgraded or mis-described be returned in a CGC holder with an incorrect label.
Remedies for Collectibles that are Not Genuine or (in the Case of Cards Only) Are Overgraded. If Guarantor determines, in its sole reasonable opinion, that
then Guarantor will offer one of the three remedies described below. The choice of remedy will be made by Guarantor in its sole discretion, and the remedies are subject to the further limitations set forth below. Current Fair Market Value is determined solely by Guarantor as described in each of the listed remedies and the “Fair Market Value” paragraph that follows.
Guarantor may purchase the Collectible from Owner. Guarantor will pay the lesser of
If Owner was also the original submitter of the Collectible for certification, then the compensation, if any, will not exceed the Declared Value of the Collectible either when originally submitted for certification or when submitted for Appearance Review.
Important Limitation: Under no circumstance will compensation be paid in instances where Owner has suffered no actual damages as a result of the error in certification or in reliance on the Guarantee.
The above are the exclusive remedies provided under this Guarantee. By making a claim under this Guarantee, Owner agrees to the exclusive remedies provided above and waives its right to all other remedies including, without limitation, through litigation.
Fair Market Value. Guarantor will determine, if and as necessary, and in its sole reasonably exercised discretion, the current “Fair Market Value” of the Collectible if it were to be sold. Guarantor will determine the current Fair Market Value of a Collectible based upon what Guarantor believes, in its sole reasonably exercised opinion, to be reliable current market information. Guarantor may use actual pricing and sales information available to it, including prices in the actual transaction history of the Collectible in question. However, due to the volatile nature of the market and Internet auctions/sales as well as the differences in buying habits of different individuals, such information may not necessarily represent the accurate current Fair Market Value of any particular Collectible, which again, will be determined by Guarantor in its sole reasonably exercised discretion. In determining the Fair Market Value, Guarantor will not be bound by the values included within any CGC Price Guide.
WARNING: THIS GUARANTEE IS LIMITED. The following terms, limitations and restrictions apply with regard to the above guarantee and available remedies, and Owner agrees to be bound by all of the terms, conditions and limitations set forth herein:
Clerical or Mechanical Errors. A clerical or mechanical error occurs when a Collectible is encapsulated with a label that bears a grade and/or description that clearly does not correspond with the Collectible. It is the duty of the buyer and seller of a Collectible to examine such Collectible for a clerical or mechanical error and to return such Collectible for correction when warranted. This Guarantee does not apply when Guarantor determines, in its sole reasonable discretion, that a clerical or mechanical error has resulted in the Collectible having an incorrect grade or description. If requested, any clerical or mechanical errors will be remedied free of charge by updating the encapsulation to show an appropriate label.
CGC (and CSG) certification labels with incorrect dates, issue numbers, and card types (all of which should be obvious to someone who performs an inspection of the Collectible and label) or obviously incorrect grades are considered clerical or mechanical errors. Examples of such errors include, but are not limited to, the following:
Owners and prospective buyers of CGC-certified Collectibles are encouraged to enter the Collectible’s CGC (or CSG) certification number in the Verify CGC Certification section of the CGC website to confirm a Collectible’s grade and description and, for some Collectibles, view images of the Collectible. If CGC becomes aware that a Collectible was encapsulated with a label that bears a clerical or mechanical error, it will correct the error in its records and display the correct grade and/or description for that Collectible in Verify CGC Certification.
EXCEPT FOR ANY EXPRESS WARRANTIES SET FORTH IN THIS GUARANTEE AND PROVIDED THAT COMPULSORY STATUTORY WARRANTY OBLIGATIONS MAY APPLY TO ANY LOCAL SUBMISSION TO A CGC AFFILIATE UNDER APPLICABLE LOCAL LAW, CGC AND ITS AFFILIATES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING CGC, ITS AFFILIATES, AND/OR THE SERVICES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AS CONCERNS THE PRESENT GUARANTEE, IN NO EVENT SHALL CGC OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS GUARANTEE IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CGC, ITS AFFILIATES, AND ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS TO THE CUSTOMER OR ANY THIRD PARTY FOR WHOM THE CUSTOMER MAY BE ACTING, ARISING FROM ANY CAUSE, ACT, OMISSION OR OTHER CIRCUMSTANCE, EXCEED THE FEES PAID OR PAYABLE FOR THE SERVICES ORDERED BY THE SUBMITTER OF SUCH ITEM(S).
APPLICABLE LAW
CLAIMANTS UNDER THIS GUARANTEE HEREBY WAIVE TRIAL BY JURY.
If any part of this Guarantee shall be declared invalid or unenforceable by a court of competent jurisdiction, it shall not affect the validity of the balance of this Guarantee. In such circumstance, the provision declared invalid/unenforceable shall be re-drafted as closely to the original provision as allowed by law, so as to give effect to CGC and its affiliates’ intent.
In the event of a dispute arising out of or relating to this Guarantee, Owner agrees to exclusive venue as follows:
Owner's Residence | EXCLUSIVE Venue |
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China Mainland (excluding Hong Kong, Macao, and Taiwan, China) | Appropriate PRC Court where NGC Shanghai is located. |
Hong Kong, China | Appropriate Hong Kong Court where CCG Hong Kong is located. |
United Kingdom | Appropriate UK Court where CGC UK is located. |
Germany | Appropriate German Court where CCG GmbH is located OR state court in Sarasota, Florida OR the US District Court for the Middle District of Florida |
EVERYWHERE ELSE | State court in Sarasota, Florida or the U.S. District Court for the Middle District of Florida |
Claims made under this Guarantee by a resident of PRC will be governed by and construed in accordance with PRC law as applied to transactions taking place wholly within PRC between PRC residents.
All other claims made under this Guarantee will be governed by the substantive law of the State of Florida, USA, without regard to its choice-of-law principles.
Should there be any discrepancy between the English language version of this Guarantee and the version of this Guarantee as translated into another language, the English language version shall prevail, govern and control in all respects.
*Certified Collectibles Group - International GmbH (“CCG GmbH”) is not a guarantor under this Guarantee but will perform its contracted services for Owner subject to a regular statutory contract warranty under German law (the “German Warranty”) for the statutory period. CGC will be the Guarantor under this Guarantee for residents of Germany after CCG GmbH’s statutory warranty period under German law has expired; provided, however, that Owner’s recovery from CGC under this Guarantee shall be reduced by the value of any remedies previously afforded pursuant to the Germany Warranty.
Revised: 04/01/2024